Customer Service & Frequently asked questions

ORDERING & DELIVERING

RETURNS & SERVICE

  • Can I return my ordered items?

    Yes, there is always a return period of 30 days, starting from the date you received the items.

  • What are the return conditions?

    The product is not damaged, not used, not worn (gloves and aprons), it’s clean and when you return a product it must be properly packaged. Products damaged during return shipping from customer to Podoblock that are not resalable are not eligible for credit.

  • Articles you cannot return

    Items especially ordered by the customer or manufactured to your special needs are non-returnable.

  • How do I return my items?

    The cost of return shipping are for you as a customer. In case we made a mistake, the return is free. Please contact us by email info@podoblock.com
    Note : Items special ordered by the customer are nonreturnable.

  • What is the return address?

    PODOBLOCK B.V.
    Verlengde Nijverheidsweg 10
    9482 WT Tynaarlo
    The Netherlands
    0031-508200257

  • How do I know if you received my return?

    We’ll let you know. Once your return has been processed we will email you. Usually this is within 5 working days.

  • How quickly will I be refunded after return?

    Once your return is processed we will refund within 5 working days. How fast the money will appear in your account, depends on your payment method:
    Ideal or afterwards : within 3 working days
    Credit card : within 5 working days
    We will always personally inform you when the refund is proceed and keep you in the loop of this process.

PAYMENT OPTIONS

To complete your order, you can pay in a variety of ways. We accept iDeal, Giropay, Carte Bancaires, CartaSi, Bancontact, EPS and all major Credit Cards including Visa, MasterCard, Maestro and American Express.

Please note that if your payment method is in a currency that Podoblock does not support, your bank or card issuer may charge you a currency conversion or international payment fee.

The prices mentioned on our webshop are always in € / euro’s.

GUARANTEE & REPAIR

We have a 12 Months warranty from the date of delivery on all our products that are found to be defective in materials and workmanship when it is correctly used. Podoblock warrants his products against defects in materials and workmanship under normal use for a period of one (1) year from the date of delivery by the original end-user purchaser.

NEWSLETTER

  • Global leader of accessories

    For every X-ray system
  • Worldwide delivery

    Including track & trace number
  • Excellent customer service

    We're always there to help you

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